Abbas Jahangiri Articles List

List of Articles Abbas Jahangiri

Open Access Article
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1 - Ranking the Selected Universities of Iran in Terms of Quality of Service Provision
Abbas Jahangiri

Measuring and improving the quality of services in the higher education sector that is the basis of development of each country is very important. The purpose of this paper was ranking the universities of Iran in terms of perceived quality of services from students by u More

Measuring and improving the quality of services in the higher education sector that is the basis of development of each country is very important. The purpose of this paper was ranking the universities of Iran in terms of perceived quality of services from students by using combination of SERVQUAL and Data Envelopment Analysis (DEA) methods. For this purpose at first by systematic search in different scientific databases attempted to finding the researches was conducted regarding measuring the universities quality of service delivery from the perspective of students by using SERVQUAL model that 33 relevant studies were found. Then scores of each university was calculated with the help of DEA method and considering each dimension of quality as an output and by considering each research as a decision making unit via DEAP 2.1 software. Highest scores were related to higher education centers in Tabriz, Mazandaran University of Medical Sciences, Kurdistan University of Medical Sciences and the University of Urmia while lowest scores were related to Islamic Azad University of Dezful and Faculty of Health and Nutrition, Shiraz University of Medical Sciences. The scores of 82 percentage of the conducted researches was between 0.498 to 0.781, in other words were at moderate level. The result of calculated scores showed that on average, there is the possibility of increasing 31.8% in the quality of services in Iran's universities and the main reason for this lack of quality is the responsiveness dimension that relevant authorities can improve the level of their quality of services by modeling of higher education centers in Tabriz. Manuscript profile
Open Access Article
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- Full-Text
2 - Using the WASPAS Method to Rank Industrial Engineering Colleges of Selected Universities in Tehran
Abbas Jahangiri

Industrial engineering can be regarded as the main core of communication between industry and the university, because it has many applications in all industries and even service environments. Therefore, in this research, selected industrial engineering colleges have bee More

Industrial engineering can be regarded as the main core of communication between industry and the university, because it has many applications in all industries and even service environments. Therefore, in this research, selected industrial engineering colleges have been evaluated and ranked. For this purpose, the industrial engineering Colleges of Tarbiat Modarres, Khaje Nasir al-Din Tousi, Amir Kabir, Sharif, Science and Technology, and Tehran universities were studied with regard to eight indicators and ranked using one of the newest Multiple Attribute Decision Making methods called Weighted Aggregated Sum Product Assessment (WASPAS) with Excel 2010 software. The results showed that Faculty of Industrial Engineering, Tehran University because of Earn more score, ranked first, Science and Technology University, second rank, Amirkabir University, Third Rank, Sharif University, Fourth Rank, Tarbiat Modares University, fifth rank, and finally Khaje Nasir-Al-Din Tusi University ranked the last. In the meantime, number of books and papers published per faculty members were identified as the most important indicators. Therefore, the encouragement of faculty members to the research field can play main role in increasing the rank of universities. Manuscript profile

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List of Articles Abbas Jahangiri