List of Articles خدمات

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  1 - The effect of insurance customers' perception of quality of services provided
  seyed morteza ghayour baghbani omid behboodi ali pourang haniye feyzabad
  Top secret service provider organizations can be searched customer and the quality of their services. Quality services play an important role in service industries such as insurance, banking and transportation and play. Because the quality of services to achieve custome More

  Top secret service provider organizations can be searched customer and the quality of their services. Quality services play an important role in service industries such as insurance, banking and transportation and play. Because the quality of services to achieve customer perception and consequently, survival and profitability is vital. The aim of this study was to investigate the effect of perceived quality of services provided to insurance customers is Iran Nishaboor city. The research community in the city of Neyshaboor, Iran now all branches of insurance. In order to collect data from a questionnaire containing 27 questions was used. By professors and experts confirmed the validity and reliability of the questionnaire using Cronbach's alpha coefficient was 0/865. To analyze the data in this study, the descriptive and inferential statistics were used. In the descriptive part of the frequency and the frequency and the frequency graph was taken. Inferential statistics K-S test was used to determine the normality of variables. Due to the variables are normally distributed, so the regression analysis was used to test the hypothesis. The results show that tangible, reliability, responsiveness, commitment and empathy and competence on the improvement of services insurance companies in Neyshabur, Iran is effective. The results of the study from the perspective of insurance customers, the commitment to service quality and other aspects of the situation is more favorable. Next in the rankings, respectively, tangible, reliability, empathy and responsiveness are. Manuscript profile
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  2 - Ranking the Selected Universities of Iran in Terms of Quality of Service Provision
  Abbas Jahangiri
  Measuring and improving the quality of services in the higher education sector that is the basis of development of each country is very important. The purpose of this paper was ranking the universities of Iran in terms of perceived quality of services from students by u More

  Measuring and improving the quality of services in the higher education sector that is the basis of development of each country is very important. The purpose of this paper was ranking the universities of Iran in terms of perceived quality of services from students by using combination of SERVQUAL and Data Envelopment Analysis (DEA) methods. For this purpose at first by systematic search in different scientific databases attempted to finding the researches was conducted regarding measuring the universities quality of service delivery from the perspective of students by using SERVQUAL model that 33 relevant studies were found. Then scores of each university was calculated with the help of DEA method and considering each dimension of quality as an output and by considering each research as a decision making unit via DEAP 2.1 software. Highest scores were related to higher education centers in Tabriz, Mazandaran University of Medical Sciences, Kurdistan University of Medical Sciences and the University of Urmia while lowest scores were related to Islamic Azad University of Dezful and Faculty of Health and Nutrition, Shiraz University of Medical Sciences. The scores of 82 percentage of the conducted researches was between 0.498 to 0.781, in other words were at moderate level. The result of calculated scores showed that on average, there is the possibility of increasing 31.8% in the quality of services in Iran's universities and the main reason for this lack of quality is the responsiveness dimension that relevant authorities can improve the level of their quality of services by modeling of higher education centers in Tabriz. Manuscript profile
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  3 - Ranking of the key success factors of outsourcing activities of universities maintenance and repair services using the Fuzzy approach (Case: Semnan University)
  Nasrin  Rahae Mohsen  Shafiei Nikabadi Azim  Zarei
  Outsourcing, if done right, has numerous benefits for the organization, and if the principles of outsourcing are not properly observed and hasty decisions are made, irreparable damages will follow.This research identification and prioritization of the key factors for th More

  Outsourcing, if done right, has numerous benefits for the organization, and if the principles of outsourcing are not properly observed and hasty decisions are made, irreparable damages will follow.This research identification and prioritization of the key factors for the success of outsourcing maintenance and repair services using the Fuzzy approach in Semnan University, during the period of October to December 2019. Therefore, this study identified 6 main factors and 39 sub-factors for key success factors of outsourcing activities of semnan university net services by studying different research literature. The statistical population of the study includes all managers in the field of technical and civil engineering and financial and administrative vice chancellor of Semnan University and the samples have been selected as a purposeful and accessible judgment. Hypothesis test, fuzzy AHP and fuzzy ARAS were used to analyse the data and the results showed that the most important key success factors are: participation and support from senior managers, existence of effective clear and transparent communication program, existence of a special and trained team to perform outsourcing, ability to manage change, existence of specialized workforce, process reengineering, stability of political climate, availability to share knowledge, competencies and innovations.-based economy and also its strategic position in the innovation ecosystem, has been studied Manuscript profile